HBL Malta – Privacy Policy
Last Updated: December 18, 2024

At HBL Malta, we are committed to processing our customers’ personal information in compliance with our legal obligations and being transparent about how we use such information. Key points of our privacy policy include:

  • We do not sell your data to third parties.
  • We make it easy for you to manage your information; you may change your communication preferences at any time.
  • We use your data to provide excellent customer service, including tailoring the information we share with you so that it is relevant, useful, and timely.

We are HBL Malta, and we value the protection of your personal information, remaining committed to safeguarding your privacy.

This document covers the information we collect about you, whether via our website, https://hblmalta.com, or when you contact us by email at info@hblmalta.com.

Please read this policy carefully to understand how your personal information will be treated.

We will be the “controller” of any personal information you provide to us or that we collect from you.

Personal Information We Collect:
We may collect the following information:

  • Name
  • Address (if provided)
  • Email address
  • Other information relevant to your requirements

How We Use Your Personal Information:
We require this information to understand your needs and provide you with better service. Specifically, we may use your personal information for the following purposes:

  • To maintain our relationship with you as a customer.
  • To process orders and provide agreed-upon goods and services.
  • For invoicing, processing payments, and account setup and maintenance.
  • To improve our products and services.
  • To communicate with you, including responding to inquiries and obtaining feedback on our products and services.
  • To periodically send promotional emails about new products, special offers, or other information that we believe may interest you.
  • From time to time, to contact you for market research purposes by email.
  • To investigate any complaint you may make.
  • To provide evidence in any dispute between you and us.
  • To store your information on our servers.

How We Share Your Personal Information:
We may share your personal information with:

  • Payment service providers that process your payment information on our behalf.
  • Couriers or logistics partners that help deliver our products to you.
  • Associated warehouses or fulfillment centers to ensure your orders are fulfilled.
  • Our headquarters and relevant administrative personnel for monitoring and improving customer service.

Marketing:
We may send you direct marketing communications by email regarding our own products and services, provided this aligns with any marketing preferences you have expressed.

  • We will only send you marketing communications by email if you have expressly consented to receive them.
  • Your agreement to the use of your personal information for direct marketing is optional. If you choose not to consent, your use of our website will not be affected.

If you have previously agreed to receive marketing communications from HBL Malta, you may withdraw your consent at any time. To unsubscribe or change your preferences, you can:

  • Click the “Unsubscribe” link at the bottom of any marketing email you receive from us.
  • Contact us at info@hblmalta.com.

Cookies:
We collect information directly from you in several ways, including through the use of “cookies.” Most websites use cookies to help them function efficiently and to provide information to the website’s owners. Cookies help us understand how our visitors use our site so we can improve its design, layout, content, and functionality.

Cookies are small text files placed on your computer’s hard drive by the websites you visit. They store information about your visit, such as how you entered the site, how you navigated it, and which content you found interesting.

  • Some cookies are used solely to collect anonymous information about how visitors use our website.
  • Where a login process is involved for purchasing products or services, we may also use cookies to store registration details so that you do not have to provide them every time you visit.

You can disable cookies on your computer by changing your browser settings. You may also delete cookies. However, please note that disabling or deleting all cookies may prevent parts of our website from functioning properly.

If you do not wish to accept cookies from our website, please exit the site and delete and block all cookies. Alternatively, you may opt out of receiving information from us at any time by contacting us at info@hblmalta.com.

Links to Other Websites:
Our website may contain links to other websites of interest. Once you leave our site, we have no control over external websites. We are not responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this Privacy Policy. We encourage you to exercise caution and review the privacy policy of any external website.

Security:
We take reasonable security measures to protect the personal information we process, including standard encryption technology (SSL) to encode personal information transmitted through our website. However, no transmission over the Internet can be guaranteed entirely secure, and we cannot ensure the security of any personal information you transmit to us.

Updating This Privacy Policy:
We periodically review our privacy practices. We encourage you to bookmark and review this page for updates. We reserve the right to modify this policy, and any changes will become effective seven (7) days after posting the revised Privacy Policy on our website.

Contact Us:
For further information regarding this Privacy Policy or to make a complaint, please contact us at info@hblmalta.com.